Northgate Reality
Support
Our aim is to continually improve your experience of Reality...
For Service Level Agreement Support - Defined SLA (urgent support issues or queries), please always contact your regional Support or Help Desk numbers in order to avoid any undue delay.
Note: If sending system details to us, e.g. via the Enquiries page, always provide the SYSINFO & WHAT command outputs in order to identify the Platform and Reality release, updates and configuration installation details. These commands will need the latest updates, from August 24, 2011 or later. Also refer to the below...
- Latest FAQs... click on the headings below
Site Customisation Causing Release Update Issues - Feb 2012
Creating a database on Windows can fail - Nov 2011
Make sure that you have applied the latest updates
... for Release and System Compoment specific downloads use the relevant link in the left hand menu.
For general support questions refer to the Enquires page, using the Support Request pulldown.
Full Product On-Line Documentation
... check here for the latest version, as frequent updates are made available.
Also refer to the Reality Revision & Update Compatibility page.
Reality Social Media...
The following forums and social media provide great sources for product knowledge and keeping up with your Reality:
 |
| Subscribe to Reality, for open discussions |
| ... or just visit and take a look |
Access the following Reality social media using the Icons at the bottom of each page.
the "professionals facebook"...
You can also "have a tweet" #PickReality...
Watch the Reality YouTube Channel... or join us on facebook 
